BASIC INFORMATION

Our team takes great pride in our customer and owner satisfaction.  We’ve been managing properties on the Alabama Gulf Coast since 2008.  The majority of our guests are repeat Phoenix Rentals vacationers.  We hope your stay with us will be more than just a vacation, but rather an experience that will offer you great memories for years to come.

What to Expect During your Stay

All of our properties are fully furnished 1-5 bedroom units.  Each condo provides the comforts you are accustomed to at home, such as linens, bath towels, hair dryer, a washer and dryer and fully furnished kitchen with standard sized appliances.  We do not provide maid service or restock linens during your stay.  Our kitchens come fully stocked with dishes, glassware, silverware, cooking and serving utensils, pots and pans, bakeware, a coffee maker, blender, cutlery, etc.  We do not stock seasonings, oils, foil or plastic wrap, salt & pepper, condiments, coffee, sugar, etc.  

Your vacation rental will come with a starter set of dish soap, trash bag liners, laundry detergent and bath soap.  We do not restock these items during your stay.  We recommend that you bring your own set of toiletries, sunscreen, a cooler and beach towels with you or you can purchase these items from one of our many local grocery stores upon arrival.  

Beach Equipment

We do not provide beach chairs, umbrellas, sand toys, etc.  You can bring your own equipment or you can rent these items upon arrival.  All of our beach front Phoenix condos use Ike’s Beach Service for lounger, chair and umbrella rentals.  You can rent from them during your stay by seeing their attendant located at the bottom of the boardwalk upon your arrival.  Check their website for the latest rental rates.  If you are staying with us at Turquoise Place, then you will rent from the attendant at Perdido Beach Services.  Mustique offers chair reservations from Sunshine Beach Chair Rentals.  Their number is (251) 609-1018.  They request that you call or text to reserve.  

Tents are allowed on the beach; however, they must be set up in the designated tent location.  All beach equipment must be removed from the beach daily.  If your condo has a lazy river, then you can expect complementary lazy river floats for everyone to use located at various spots around the pool deck. 

Beach-n-Buggys offers beach wheel chairs for rent.  Click here to find out more about rentals and pricing.

Baby Equipment

We do not provide baby equipment such as cribs, pack and plays, high chairs; however, these items are available for rent from several companies in our area such as Gulf Coast Rental Company.  

Grocery Delivery/Pick-up

We recommend using a grocery delivery or pick-up service to cut down on your stress and save time when you arrive at the beach.  In October of 2021, you will be allowed to order alcohol delivery as well.  Our area offers Shipt and Instacart our are local grocery stores include Target, Publix, Walmart Market, Walmart and Rouses Market.  Please do not schedule your deliveries prior to the 4:30 check-in time or your arrival as your door code will not work until that time.  

Payment Policy

We accept checks, Visa, MasterCard and Discover.  15% of your total is due at the time of booking and the remaining balance is due 30 days prior to your arrival.  The final amount will automatically charge the card placed on file at the time of reservation.  If the reservation is within 30 days of the stay, then the full amount is due at the time of reservation.  

Cancellation Policy

Deposits are fully refundable less a $100 cancelation fee if canceled at least 30 days before your arrival.  If you cancel on or after the 30th day, then you will be responsible for the full amount of the total booking charges.

Pets

We welcome our furry friends to our select pet-friendly vacation rentals at Phoenix on the Bay II.  Pets are strictly prohibited at all other vacation properties.

Parking

Parking passes are required to park a vehicle at each complex.  These passes are the only fee not included with the price of your stay (this does not apply to our vacation rentals at Turquoise Place or Mustique).  For our Phoenix condos, the parking passes can be purchased from the front desk located in the lobby of the building upon arrival.  Unfortunately, you cannot purchase parking passes in advance of your stay.  Parking pass fees vary from complex to complex.  They are generally a one time fee of around $30-$45 per vehicle (subject to change).   

Our one bedroom units are allowed to purchase 1 parking pass, our two and three bedroom units are allowed to purchase 2 parking passes and our four bedroom units are allowed to purchase 3 parking passes.  Phoenix West II 3 and 4 bedroom guests are allowed to purchase only two parking passes.  During peak season (spring break, Memorial Day, Labor Day, any time in the summer, fall break, Thanksgiving and during seasonal events like at Phoenix X during Mullet Toss) there are strict policies around parking as our lots are generally at capacity.  We recommend that you rent a condo that accommodates your parking needs.  We do not offer overflow parking; however we recommend  Gulf Coast Rental Company for off-site parking.  They are located on Canal Road about 5 miles from most of our resorts.  If you are unable to purchase an extra pass from the front desk when you arrive, then we recommend reserving a parking spot with Gulf Coast Rental Co.

Boat, Trailer and RV Parking

Gulf Coast Rental Company offers parking for boats and RV’s for a daily fee.  They are located on Canal Road.  You can reserve a spot on their website.

Check-in and Check-out 

All of our condos with the exception of Turquoise Place have key pads on the exterior door.  You will receive an email from us a few days prior to your stay.  This email will include all of your check-in instructions including your door code and check-in times and a few helpful details about your unit.  You will also have instructions on how to change your door code if you wish to do so.  Turquoise Place offers swipe cards that you will pick up when you check-in at the front desk.  Check-in is 4:30pm CST.  Upon arrival you will be able to park and go straight into your unit.  Your door code will not work until your check-in time.  

 Check out is at 10am CST.  Your door code will stop working at this time.  

Minimum Age to Rent

You must be 25 years of age or older to rent a vacation property from us.  When you purchase your parking pass the front desk attendant will ask to see your license.  If you are under the age of 25 and there is no one in your party over the age of 25, then you will be evicted and forfeit your entire rent.  

Internet Access

Wi-Fi is free and easy to use in all of our vacation rentals.  Some of our condos have wi-fi passwords.  You will find your password in your check-in instructions, which will be emailed to you prior to your stay. 

Smoking 

There is no smoking allowed in any of our condos.  This includes inside the unit and outside on the balcony.  All of our buildings all have designated smoking areas usually located on the ground floor.

Trip Insurance

We do not provide or sell trip insurance.  We recommend Generali Global Assistance for trip insurance.